March 21, 2016

I was having a conversation with a company founder recently, who shared with me that when he established the business, he brought in a number of his friends who were technically very good. But over time, as the company’s clients got bigger and their needs got more comp...

March 8, 2016


How many clients are truly loyal to your firm?


You’d be surprised how huge the divide can be between perception and reality on that question.


Whenever I’m engaging with firms on a client loyalty assessment, I expect many of the partners within that firm to underrate t...

March 1, 2016

In our most recent post, we talked about the people who could pose potential problems for you when you come into a leadership role – Underperformers, Termites and Covert Change Killers. 


These folks aren’t just minor roadblocks. They’re landmines waiting to be stepped...

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